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Seamless Support with TIMBERplus: Introducing Video Recording Integration
Seamless Support with TIMBERplus: Introducing Video Recording Integration
27. June 2024

Seamless Support with TIMBERplus: Introducing Video Recording Integration

We are excited to announce a significant upgrade to our TIMBERplus Veneer Web solution that will make our support service faster and more convenient for our users: the Video recording integration. This powerful combination enhances your support experience, making it easier than ever to communicate issues, feedback, or suggestions directly to our TIMBERplus Team.

This new tool, is a video messaging tool that allows you to quickly record your screen and camera. It’s a fast and convenient way to capture processes you are following. This tool allows you to show how you are using in this case our TIMBERplus Veneer Web. It is also very helpful to showcase more precisely doubts you might have, demonstrate issues or alerts you are getting when doing some actions, or share your thoughts in a visual and easy-to-understand format.


How Does This Integration Benefit You?

We believe that by integrating video recording into TIMBERplus Veneer Web, we’ve streamlined the process of reaching out to our support team. Whether you’re facing an issue or have some doubts and need to show a complex procedure, you can now record a video and send it directly to us in just a few clicks. Here’s how it works:

Step-by-Step Guide to Using Video Recording with TIMBERplus Veneer Web

1. Click the Record Button: Within the TIMBERplus Veneer Web solution, you will find a new “Record” button. Clicking this button activates Loom.

TP Loom integration_ clicked screenshot

2. Record Your Video: It will start recording your screen and/or camera. Capture all the necessary details, ensuring our support team gets a clear understanding of your message.

3. End Recording: Once you’ve recorded your video, end the session.

TP Loom integration_ finished screenshot

4. Redirect to Support Ticket Submission: After ending the recording, you will be automatically redirected to the TIMBERplus Support Ticket submission page.

5. Submit Your Ticket: The hyperlink to your Loom video will already be included in the ticket. All you need to do is:

    • Enter a Ticket Subject
    • Provide a detailed Ticket Description
    • Attach any additional files, if necessary

TP Loom integration_ submit ticket

6. Submit: Click submit, and your ticket, along with the video, will be sent directly to TIMBERplus Support.


Why This Matters

At TIMBERplus, we are committed to enhancing your daily workflow and making your tasks more efficient and easier. That’s why we are excited about this integration, which offers you distinct advantages:

  • Clarity: Videos provide clearer, more detailed explanations compared to text descriptions.
  • Efficiency: Recording a video is quicker than typing out a detailed email.
  • Precision: By capturing your screen, you can show exactly what’s happening, eliminating guesswork and unnecessary communication loops.

This integration aims to streamline your interactions with us, ensuring your issues are understood and resolved swiftly.

Start Using Video recordimg with TIMBERplus Today!

We believe this integration will significantly improve your support experience with TIMBERplus. Try out the new feature the next time you need to submit a support ticket and let us know what you think!

As always, we are committed to enhancing your experience with our tools and services. Your feedback is invaluable, and we look forward to hearing how Loom makes your interactions with TIMBERplus Support more efficient and effective.

Feel free to reach out with any questions or for further assistance to Happy recording!

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